Blog

Incidents, reliability and AI

Writing from the Ember team on root cause analysis, MTTR, postmortems, and what it takes to run the pager well.

Most of an incident is triage, not repair

The clock on an incident starts at the alarm, but the fix usually takes minutes. The rest is spent finding out what changed. That is the part worth automating.

Elliot ReyesCo-founder and CEOJuly 10, 20266 min read

Grounded, not guessing: a root cause you can check

An incident tool that confidently names the wrong cause is worse than no tool. Here is how Ember ties every ranked cause back to a log line you can verify.

Nadia WhitfieldCo-founder and CTOJune 24, 20267 min read

Architecture

Model-agnostic on purpose

Wiring an incident tool to a single model is a single point of failure and a single vendor's roadmap. Ember routes across models by design. Here is why, and how.

Sofia MarchettiApplied AI EngineerJune 2, 20265 min read

The pager doesn't wait. Neither does Ember.

Start free and run a real incident in a minute. No configuration required.

Start freeRead the docs